MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

star template
4.8

4 comments from
10 reviews

Service

star template
3.8

12 comments from
22 reviews

Sales
star template
5.0

"Very helpful from test drive to delivery"

star template
5.0

"Aaron Ramsey is fantastic and is very mature beyond his years. He is an absolute professional with a good sense of humour and a pleasure to deal with"

star template
5.0

"Our sales person was excellent. He spent time showing us all the options available. Very pleased with all aspects of the experience."

star template
5.0

"Very easy to deal with"

Service
star template
1.0

"Appaling service, very disappointed. Rude staff who say they will contact you and never do"

star template
3.0

"Had to wait a long time to pick the car up when arriving."

star template
5.0

"Thanks for washing the car I was not aware it was part of the service."

star template
5.0

"we are very pleased and the car seems to run a lot better the service was superb and we would recommend"

star template
1.0

"This is my second mini, I traded it in for a ex demo, there has been a grinding noise from the brake. I have been told that they all do it and there is nothing that can be done about it."

star template
3.5

"the service book wasnt stamped so i had to go back ."

star template
4.0

"They needed to put in some oil and they said they had tried to ring me to ask my permission but they did not as i had no missed call so then i had to do it myself because they just left it. This was inconvenient."

star template
5.0

"The service staff were absolutely excellent."

star template
5.0

"Very courteous"

star template
2.0

"oil leak occured after service, service advisor had no clue when my car was ready or where it was. I rang to ask them to call me back when the car was ready. Promised a call back, rever happened"

star template
5.0

"I have not been to Hexagon for a couple of years and found it to be much improved. They booked me in quickly and efficiently and the staff I dealt with were all extremely friendly and helpful. I was extremely satisfied with the whole experience."

star template
5.0

"Collection and deliver , was very proffesional"